Privacy Policy

1. Introduction

This Privacy Policy explains how EarthPick ("we", "our", "us") collects, uses, shares and protects your personal information when you visit earthpick.in or purchase our products.

2. Information We Collect

We may collect the following types of information:

• Contact details: name, email address, phone number, shipping and billing address.
• Order and transaction data: products ordered, payment method, order value, timestamps.
• Technical data: IP address, browser type, device information, cookies and usage data.
• Communications: messages, emails, support queries, reviews and feedback.

3. How We Collect Information

• When you place an order or create an account on our website.
• When you contact us via email, social media, chat or phone.
• Through cookies and similar technologies used on our website.
• From our partners (for example, payment gateways, logistics providers, checkout and marketing partners) as permitted by law.

4. How We Use Your Information

• To process and fulfill your orders, including payment, shipping and delivery.
• To communicate with you regarding orders, support and service updates.
• To improve our products, services and website experience.
• To prevent fraud, enforce our Terms and comply with legal obligations.
• To send you marketing and promotional communications, where permitted, with the option to opt‑out.

5. Sharing of Information with Third Parties

We may share your personal information with:

• Payment processors and banks for processing transactions.
• Logistics and courier partners for shipping, delivery and returns.
• Checkout and conversion partners such as GoKwik for faster checkout, fraud prevention, COD verification and order confirmation.
• Analytics and marketing service providers for measuring performance and running campaigns.
• Government authorities or law enforcement, where required by applicable law.

These partners are only allowed to use your information as necessary to provide their services to us, subject to contractual and legal safeguards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand site usage, and improve performance. You can modify your browser settings to block cookies, but some features of the website may not work properly.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy and as required by law (for example, for tax and accounting obligations).

8. Your Rights

Subject to applicable law, you may request access, correction or deletion of your personal information, or object to certain processing activities. To exercise these rights, please contact us at care@earthpick.in.

9. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss or misuse. However, no method of transmission or storage is completely secure.

10. Children's Privacy

Our website is not intended for use by children under 18 years of age. We do not knowingly collect personal data from children.

11. International Transfers

If we transfer your data outside India (for example, where our service providers host their servers), we will take reasonable steps to ensure that your data is handled securely and in accordance with this Policy.

12. Changes to This Privacy Policy

We may update this Policy from time to time. Updated versions will be posted on this page with a revised "Last Updated" date.

13. Contact and Grievance Officer

For questions, requests or complaints about this Privacy Policy, please contact:

Name: Arun kumar
Email: care@earthpick.in
Address: House Number 180, Barwala Sub Post Office, Barwala, Panchkula, Haryana, 134118